Getting Started
Deploy your first agent in four simple steps.
Create Workspace
Set up your workspace with multi-tenant isolation. Configure team members and access roles.
Create Agent
Define your agent with system prompts, language settings, and operational boundaries.
Connect Tools
Integrate with your existing stack: CRM, calendars, helpdesk, or custom APIs via webhooks.
Deploy Voice/Chat
Go live on any channel. Monitor performance with built-in dashboards and alerts.
Core Concepts
Understand the building blocks of SovereignAI.
Tenants & Workspaces
Isolated environments for different teams or customers. Each workspace has its own agents, data, and access controls.
Agents
AI agents that handle conversations. Configure with prompts, tools, and boundaries. Support both voice and chat.
Tools & Webhooks
Connect external services via pre-built integrations or custom webhooks. Tools enable agents to perform actions.
Observability
Full visibility into agent performance with structured logs, transcripts, metrics, and real-time dashboards.
Webhooks
Configure endpoints to receive events from your agents.
All webhook payloads are signed with HMAC-SHA256. Verify signatures on your server using your webhook secret.
// Verify webhook signature (example)
const signature = request.headers['x-signature'];
const payload = request.body;
const secret = process.env.WEBHOOK_SECRET;
const expected = hmacSHA256(payload, secret);
if (signature !== expected) {
return 401; // Invalid signature
}Integration Examples
Common patterns and workflows (Preview).
Helpdesk Integration
Automatically create tickets in Zendesk or Intercom from agent conversations.
Calendar Actions
Book, reschedule, and confirm appointments through Google Calendar or Calendly.
CRM Lead Capture
Capture qualified leads and sync structured data to Salesforce, HubSpot, or custom CRM.
Documentation FAQ
How quickly can I get started?
Most teams can deploy their first agent within hours. The platform handles infrastructure, so you focus on configuration.
Do you provide API access?
Pro and Enterprise plans include full API access. Starter plans use the web interface and standard integrations.
Can I use custom models?
Enterprise plans support custom model configurations. Contact sales for details on model options and requirements.
How do webhooks work?
Configure webhook endpoints in your agent settings. All outbound events are signed with HMAC for verification.