How Denku works
What your AI employee does, where it answers, and what it needs from you. Written to be checkable against the product.
Getting started
Four steps. The number is live the same day; teaching it about your business carries on afterwards.
Tell it about your business
Your name, what you do, and the language you want it to answer in. We draft the rest from your website — you correct it before it is saved.
Choose what it answers
Your phone, your messages, or both. You are only shown plans for what you pick, and nothing is charged until you say so.
Connect a channel
Take a number from us, point your existing one at us, paste the web-chat snippet, connect a Telegram bot, or forward an email address.
It starts its shift
From the next ring or the next message. Every conversation lands in your Inbox with a transcript and whatever it produced.
Where it answers
The badge on each one is the honest status, not a roadmap. A channel is only sold when the AI actually replies there.
Voice
LiveAnswers your phone line.
Telegram
LiveReplies in your own bot.
Answers forwarded mail.
Web chat
LiveA widget on your site.
Receives your DMs.
Messages arrive in your Inbox. Replying from Denku is not switched on yet.
Messenger
BetaFacebook page messages.
Not built yet, and not included in any plan.
Business messaging.
Not built yet, and not included in any plan.
SMS
BetaTexts back missed calls.
Not built yet, and not included in any plan.
Voice is billed in minutes on a voice plan. Every chat channel counts against the channel allowance on a chat plan.
What you get after every conversation
The AI never just takes a message and loses it. Every finished conversation becomes something you can act on.
A request, or an appointment
A task with the detail the caller gave, or a booking request with the time they asked for. If the AI did not create one during the conversation, the system creates it afterwards from the transcript — a conversation is never lost.
A customer record
Everyone it speaks to is saved, with their history across every channel. The next call starts from something rather than from zero.
The recording and the transcript
Attached to the conversation, so you can hear exactly what was said rather than take our word for what it heard.
An email when something needs you
You are told when a new request or appointment lands, at the address you choose — not your personal inbox unless you say so.
Teaching it about your business
The AI never invents a fact it was not given. Anything you leave blank becomes a request for you instead of an answer — which is safe, but it is not what you are paying for.
Fill in what it should know
What you sell, your hours, your service area, your booking and cancellation rules, the questions you are asked most, and the tone you want.
Or upload what you already have
A price list, a services page, a policy document. We read it and fill in what it says, leaving the rest blank rather than guessing.
You review before it is saved
Denku can draft those fields from your website, but the draft is always shown for you to correct — anything in there is said to your customers as though you had said it.
Languages
It speaks and listens in these, on calls and in chat. In chat it replies in whichever language the customer writes in.
A call starts in the employee's main language and switches if the caller speaks another one you have ticked.
What it can read and hear
On chat channels, a customer does not have to type.
- PhotosA customer sends a picture of the part, the damage or the label, and the AI reads what is in it and answers.
- Voice notesA voice message is heard and answered as if it had been typed.
- And when it can'tIf a file cannot be read, it says so rather than guessing at what was in it.
Taking over from the AI
On chat channels, every conversation lives in one Inbox and you can take it over and reply yourself; the AI stops answering that conversation until you hand it back.
On a phone call it cannot transfer the caller to a person mid-call. It takes the message and creates a request so someone calls back.
Opening hours
Denku answers around the clock, on every channel, at every hour. Opening hours describe when your staff are in — they never stop the AI from answering.
You choose whether it mentions that you are currently closed before carrying on and helping fully, or simply does not raise it.
Connecting your online store
Denku can read an e-commerce catalogue so the AI answers product questions — what exists, what it costs, and what is in stock, down to the colour and size. IdeaSoft is the first system supported. The customer still talks on your website or Telegram; the product facts come from your store.
This is built but has not yet run against a real store, so we set it up with you and verify it together. Order lookup — “where is my order” — is deliberately not available, because an anonymous visitor must never be able to read a stranger's order.
Fair questions
How long does setup take?
The guided setup is a few minutes and a number from us is live the same day. Your own number takes as long as your carrier needs to point it at us. Teaching the AI about your business is done afterwards and improves at any time.
Can I keep my existing number?
Yes, without porting it away from your carrier. Your carrier forwards calls for that number to us over a SIP trunk and the AI answers. Netgsm is proven and has a ready-made preset; any other carrier works in principle but we set it up with you rather than leaving it self-serve.
What happens if it doesn't know the answer?
It says so and creates a request for you, with what the customer asked. It will not invent an answer. That is the behaviour to design around: the more you put in Knowledge, the fewer of those you get.
Do you read my email?
Only what you forward. You forward a published address such as info@ to an address we issue you — we never ask for your mailbox password and we never see anything you do not forward. Forwarding also brings nothing from the past: only mail arriving after you switch the rule on appears.
Can it send email as my own domain?
Once you publish the DNS records we give you. Until then it receives, reads and drafts, and a person sends. There is no fallback to a Denku address, because a reply from a stranger's domain is worse than no reply.
Is there an API?
Not yet. Denku is used through the dashboard and the channels above. If you need something integrated, tell us what and we will say honestly whether it exists.
Still have a question?
Ask the AI on our own site — it answers from the same facts this page is written from — or write to a person.